Grey's Law
PersonalToday, in the course of doing twelve other things, I happened onto a reference to Grey's Law which states that:
Any sufficiently advanced incompetence is indistinguishable from malice.
I wish I'd said that.
Suddenly, every mind-bendingly frustrating conversation I've ever had with the tech support reps of any cable company that I've ever dealt with coalesced into an epiphany. This is probably the title of their training manual.
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